Project Objectives
- Maintain network infrastructure including routers, switches, and firewalls
- Implement robust cybersecurity measures with 24/7 monitoring
- Provide managed services for 14 workstations, 2 servers, and 6 firewalls
- Deliver help desk support with remote and on-site assistance
- Manage data backup, recovery, and storage solutions
- Maintain WordPress website and provide staff training
Challenges Addressed
Housing authority IT operations require reliable infrastructure, strong security compliance with HUD regulations, and responsive support to maintain services for residents.
- Network infrastructure supporting 14 workstations, 2 servers, and 6 firewalls
- 24/7 monitoring requirements for hardware failures, viruses, malware, and ransomware
- HUD compliance requirements for data protection and privacy
- Cybersecurity needs including off-site backup and firewall management
- Help desk support with 30-minute response time requirements
- 99.9% uptime requirement for network and critical systems