Project Objectives
- Develop a modern, accessible web portal for utility customers
- Enable online bill payment and account management
- Provide real-time utility usage data and analytics
- Streamline service requests and customer support
- Improve customer engagement and satisfaction
- Ensure mobile-responsive design for on-the-go access
Challenges Addressed
Modernizing utility customer services requires integrating with existing billing systems while providing a seamless digital experience for residents.
- Integration with legacy billing and account management systems
- Real-time data synchronization for usage information
- Ensuring secure payment processing and data protection
- Creating intuitive interface for diverse user demographics
- Mobile optimization for field access and customer convenience